10 quality commandments

The Cajamar Caja Rural commitment is that all our clients must have:

1. Friendly and polite treatment and full-time help, in clear and easy-to-understand terms, with any queries you may have.
2. A wide range of the best products and services, according to your needs and expectations.
3. Personalised advice giving the greatest returns on your investments with the best financial and tax advantages.
4. Agile and efficient management.
5. Guaranteed confidentiality in all your dealings with Cajamar Caja Rural.
6. Error-free service. We take care that errors are minimised and if they do happen, we undertake to resolve them as quickly as possible.
7. Quick and efficient telephone attention, and clear and timely correspondence with useful information.
8. Smooth-working mechanisms for attending to clients: correctly signed, easily accessible for the elderly or disabled, etc.
9. A wide-spread network of cashpoint machines, operating 24 hours a day, 365 days a year.
10. A system to enable us to attend to suggestions and complaints quickly and effectively.