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Fraud attempts via Internet are many and varied. Access to services that require confidentiality, such as electronic banking, e-commerce or administration portals is increasing everyday and is a target for groups with dishonest intentions. Therefore, it is necessary to pay particular attention to the security conditions for accessing these services and hence avoid becoming a victim of attempted fraud.

Some of the most widespread fraud attempts related to financial entities are:

What to do in the event of fraud?

Your cooperation is essential for the timely interception of fraud and to locate places where pages are published, fraudulent messages are issued or where data is received.

In the event of any incident on accessing our electronic banking service, call our helpline on 902 20 60 20.

To simplify this cooperation, the Internet User Security Office has prepared an Incident Registration Form (in Spanish) and the helpline: 901 111 121.

If you have been the victim of fraud, report it immediately and notify the authorities: