Frequently Asked Questions

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Remittances

You can call our customer service helpline at any time for advice, on 902 20 60 20.

You can check returned bills through your online banking site, at Files>Received>Bills, as well as through the "web remittances" service where you can find details of them. If you need any help, you can call our customer service helpline at any time for advice, on 902 20 60 20.

The Web Remittances service has been adapted in line with the changes implemented by SEPA regulations, which are coming into effect in February 2016. Find out about all the adaptations made in the Handbook of changes to Web Remittances (in Spanish) (PDF 2.10 MB.)