Frequently Asked Questions

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Managing bills

Through online banking, accessing Accounts>Payments and selecting the option to View and manage direct debits and standing orders. This option is also available at ATMs and through phone banking.

Through online banking, accessing Accounts>Payments and selecting the option to View and manage direct debits and standing orders.

Through online banking accessing Accounts>Payments and selecting the option to View and manage direct debits and standing orders.

Through this service, you can process the different payment forms for public administrations (Tax Authority, Regional Taxes, Local Taxes or other public bodies and entities). Go to online banking, then Payments> Pay taxes, and you will save time and gain peace of mind.

On the website, using Accounts>Payments>Pay bills. Another very useful option is through the mobile app, by scanning the barcode shown on the bill with your telephone's camera, as well as at any ATM, using a card or savings book, or directly in cash.

Through your online banking service, you can view your direct debits and standing orders using the Payments tab. You can manage these payments, register new payments, monitor outstanding bills, arrange bill returns and even block the collection of a specific payment from your account. You also have access to these options as a phone banking customer.