Frequently Asked Questions

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Ayuda e factura

Under the ‘invoices payable’ option you will see the invoices sent to you by your suppliers who use our platform or any of the platforms operated by Bankinter, Caja Madrid, Bancaja, Caixa Catalunya, Gobierno de la Rioja or Facturpyme.

You customers can view the invoices you have sent them at any time using the invoices payable option. You can also indicate that you would like an email to be sent to the recipient of the invoice to notify them. To do this, go to Tools > Set-Up > Notifications

If you customers have registered with our platform, invoices will appear under invoices payable as soon as you issue them. They will also receive them automatically if they use the invoicing platforms provided by Bankinter, Caja Madrid, Bancaja, Caixa Catalunya, Gobierno de la Rioja or Facturpyme.

If your customer is not registered with any of the above platforms, they will receive an email letting them know you have sent them an invoice and that they must register. To do so, they must use two codes: one they will receive in that same email, and another that you must generate for them under the option Tools > Set-Up> Manage codes.

Our electronic invoicing platform is fully integrated into some management programmes: Facturaplus Elite, Eurowin 8.0, Sicalwin, B2B Router, Digifactin, Dimoni, Ewin Eniac, etc. In these cases, your management programme will allow you to send and receive invoices without logging into our electronic banking system.

If your management programme is not integrated into our platform, you must export your invoices into Facturae or UBL format and then sign into the electronic invoicing platform to import them.

If you have already registered at your branch of Grupo Cooperativo Cajamar, log into electronic banking and you will see the E-INVOICE tab. Click on it to log into your e-invoicing platform, where you will find all the options to manage your electronic invoices.

Digital invoices are fully valid under Spanish law and completely comparable to paper invoices.