Frequently Asked Questions

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To unlock your card, please contact us on 902206020 and we will tell you how to proceed, since all cards are unlocked in the same way.

If you don't remember your card PIN, you can check through our online banking service, at Cards>My Cards>PIN (Secret Number).

To change the telephone number where you are sent security messages for these kinds of online purchases, you must contact your branch, since this is sensitive information that must be managed by them.

When you receive a new card, you will find instructions on how to activate it on the letter we send you. You can do this at any of our ATMs or through online banking, at Cards>My cards>activate card.