Frequently Asked Questions

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Through online or phone banking, it is quick and easy to arrange a transfer to another bank. All you need to know is the account IBAN, holder, and amount. You can also indicate if you wish the transfer to be credited the same day, provided it is ordered before 2pm (Spanish mainland time, up to 11am for Euro transfers). Internal transfers between your accounts are simple and instantaneous. If you wish, you can set up standing orders for transfers to be carried out automatically with the frequency you decide. You can also do this through phone banking with the help of a specialist customer service agent.

Through online banking, you can view your direct debits and standing orders using the Payments tab. You can manage these payments, register new payments, monitor outstanding bills, arrange bill returns and even block the collection of payments from your account.

Through online banking you can access the option Accounts > Transfers > Cancel transfers. Click on help for more information about the timeframes for cancelling transfers.

Yes, just mark the option that indicates you wish for transfers to be credited on the same day you issue them. Remember, a fee is charged for this service and you will be informed of the amount before you sign the operation.