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Frequently Asked Questions
Questions and Answers

All the questions you might have about our distance banking service.

Explanatory videos
Explanatory videos

Fun videos where we show you how some of our services operate.

Infographics
Infographics

Check out our infographics and learn how to operate our distance banking system.

Simulators
Simulators

All our simulators at your fingertips, so you can work it all out.



At a glance

Frequently asked questions

To activate the SMS Signature system, you must call 900 15 10 10 or visit your local branch.

You can send Euro transfers to the majority of European countries that belong to the SEPA zone, but if you want to send transfers to other countries in a different currency, you must contact your branch, since they need to arrange the paperwork for you to sign.

You can view direct debits or other bills, statements, liquidations, loan repayments, transfers received... up to 3 or more years old. Print out any documents you need or save them on your computer.

Through online banking, through the My accounts tab, select the Statement option. You can also download statements in a C43 file format and load them into your own accounting programme.

Yes, just mark the option that indicates you wish for transfers to be credited on the same day you issue them. Remember, a fee is charged for this service and you will be informed of the amount before you sign the operation.


Explanatory videos

Bill payments, mobile top-ups, ATMs


Simulators