Passcode unlocking headlines


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Banca a Distancia
Logo del Grupo Cajamar

Passcode Unlocking Helpline

Teléfono. Locución Automática

Interactive voice response system (IVR)

atencion simultanea

Simultaneous assistance

atencion 24 horas

24 hour
service

Through this automated phone system, you will be able to unlock your passcodes without having to wait to speak to a customer service operator, at any time, 24 hours a day, 7 days a week.

Helplines

Unlocking helpline

Option 1: Spanish / Option 2: English


Online Banking Support

Option 4: Unlocking

Unlocking options

In order to unlock / recover your passcodes, Grupo Cooperativo Cajamar must have your correct email address and mobile phone number on file.

1. Unlock/recover username


Once you have chosen one of these options, you must tap:

  • if you have a DNI
  • NIE
  • CIF/Pas. If you enter the option CIF/Pas, your call will be transferred to an operator.

1. Unlock/recover Online Banking username

2. Unlock/recover Phone Banking username

The system will then prompt you to enter the last 4 digits and the PIN of one of your credit cards. The username will be sent to your email address and the password via SMS to your mobile. When you access your online banking account, you must change the passwords. After changing them, we will send a message to your mobile phone to confirm, and you're all set!.


2. Unlock an operation


It's important that you call from the phone number we have on file for you.

The system will then prompt you to enter the reference number of the locked operation shown in your Online Banking.

You will then receive the unlocking code by SMS on your mobile and you will need to enter this in your Online Banking.


3. Other options


Once you have chosen one of these options, you must tap:

  • if you have a DNI
  • NIE
  • CIF/Pas. If you enter the option CIF/Pas, your call will be transferred to an operator.

1. Unlock/recover signature for operations

Now, the system will prompt you to enter the last 4 digits and the PIN of one of your GCC credit / debit cards. Once you have done this, your signature will be unlocked.

2. Obtain SMS signature code

The system will prompt you to enter the reference number of the operation shown on screen, and then the last 4 digits and the PIN of one of your credit / debit cards. Once you have done this, the automated voice will indicate your SMS code.

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