To ensure the safety of your transactions when paying online, please note that, from 14 November, we are strengthening the measures in place to verify your identity when you make a transaction, using a combination of these 3 factors:
To facilitate this authentication process, our APP del Grupo Cajamar offers the perfect solution, because it combines:
So that you can make transactions quickly and easily.
If you do not have our App, the authentication process is carried out via an SMS, which will ask you to carry out a series of numeric operations until you obtain a result which will be the code you will need to enter in order to make the purchase (Challenge OTP) and therefore please make sure we have an up-to-date mobile phone number for you.
Remember that this enhanced authentication applies in online shops in Europe, but the following exceptions do not require strong customer authentication:
You can share information securely between Financial Entities and any company wishing to offer Digital Payment methods to their customers associated with innovative financial products.
Information for Financial Service Providers (TPP)
These rights are set out in the revised Payment Services Directive (DSP2), the Payment Accounts Directive and other EU legislative acts, the purpose of which is to make payments safer and easier.